Refund and Withdrawal Policy

The refund and withdrawal terms for the LA Fish digital service subscription are set within the framework of Law No. 6502 on the Protection of Consumers (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).

1. Right of Withdrawal

Buyers who qualify as consumers may exercise the right of withdrawal within 14 (fourteen) days of the contract date.

1.1 Exceptions to the Right of Withdrawal

Under Article 15/1(ğ) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for digital content or services whose performance has begun with the consumer's consent, where the consumer had been notified in advance that no right of withdrawal exists.

After purchasing an LA Fish subscription, opening the application or using any feature is deemed to constitute the start of the service's performance, and your right of withdrawal ends together with that immediate confirmation. This point is separately confirmed on the purchase screen.

1.2 Cases Where the Right of Withdrawal Applies

Consumers who have never used the service — that is, who have not opened the application and have not carried out any transaction — may exercise the right of withdrawal within the 14-day period. In this case, the amount paid is refunded within 14 days of receipt of the withdrawal notice.

2. Subscription Cancellation

Independently of the right of withdrawal, you may cancel your subscription at any time. The effects of cancellation are as follows:

Subscriptions purchased on the web are managed and cancelled in the LA Fish account panel. Subscriptions purchased through the App Store or Google Play are managed and cancelled in the subscription settings of the store account used for the purchase.

• Cancellation stops the renewal of the next payment period.
• All your rights remain active until the end of the current payment period.
• Once the period ends, paid features become unavailable; however, your saved data remains accessible.
• Even if cancellation is made partway through a period, no refund is given for the remainder of the period (under the right-of-withdrawal exception).

3. Technical Failure or Service Interruption

In the event of a technical failure attributable to LA Fish or a prolonged access issue, a proportional refund or a subscription extension covering the affected period may be considered. You may submit a request to [email protected].

4. Add-on Pack Refunds

Purchased add-on AI document packs are non-refundable. Pack credits are added to your account; they are not tied to the subscription period and do not expire. Any unused balance carries over to later periods and can be used with an active Standard, Premium or Premium Office membership.

5. Refund Process

For a valid refund request relating to a web payment, the amount is returned to the credit/debit card used for the transaction within 14 days. Processing time may vary by bank (typically 3–10 business days). Refund requests for payments made through the App Store or Google Play follow the relevant store's own request and review process.

6. Withdrawal / Refund Requests

For payments made on the web, you may submit your withdrawal or refund request through these channels:

• Email: [email protected] — Subject: "Withdrawal/Refund Request"
• Postal address: Alacaatlı Mah. Park Cad. No: 15/15, Çankaya / Ankara

Please state your account email address and the reason for your request.